This Refund Policy applies to paid plans of OnePrompts.io (the "Service"). Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes refunds and returns.

14-day refund

You can get a full refund of any payment within 14 days of that payment (a new subscription, a monthly renewal or an upgrade charge) as long as you have not used any credits since that payment.

Each AI action, such as building a website, a chat change, an AI photo, a brand kit or a marketing kit, uses credits and costs us real AI processing. Once you have used credits after a payment, that payment is not refundable, except where the law requires otherwise.

When a payment is refunded, the credits it added are removed and the subscription is cancelled. Your account returns to the Free plan; your websites stay in your account.

Things that are not refunds

  • Failed AI actions. If an AI action fails, its credits are returned to your balance automatically. You don't need to ask.
  • Cancelling. You can cancel at any time from Billing. Your plan stays active until the end of the period you paid for and is not renewed; the rest of that period is not refunded.
  • Changing plan. An upgrade is charged only for the rest of the current month. A downgrade applies straight away and the lower price starts at your next renewal; the current month is not partly refunded.

How to ask for a refund

Email hello@oneprompts.io from the address on your account, or reply to your Paddle receipt, or contact Paddle at paddle.net. We reply within 2 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show it.

Please contact us before opening a dispute with your bank. We can usually sort things out faster.

Nothing in this policy limits rights you have under consumer law where you live. Where the law gives you a right to cancel a purchase (for example in the EU or the UK), you ask us to start providing the Service right away when you buy, and you agree that the right to cancel ends for the part of the Service you have already used.

Contact

Questions about this policy: hello@oneprompts.io.